ClinicianTroubleshooting
A share link does not open for the patient
Why a share link might 404 or refuse to render, and what to do about it.
2 min readUpdated 2026-09-14
Share links return a 404 for one of three reasons: the link has been revoked, the link has expired, or the URL was copied incorrectly.
Check the link status
- 1Open the Share tab on the patient chart.
- 2Look at the link’s status. Revoked and expired links are clearly marked.
- 3If the link is still active, ask the patient to copy the entire URL again — including the trailing secret after the dot.
Most “broken” share links are missing the secret part of the URL. The format is /p/{tokenId}.{secret} — the dot and everything after it must be included.
Need more help?
Email support@skindmd.com or open a chat from the portal during clinic hours.