I can't sign in
The four most common sign-in failures and how to recover from each.
2 min readUpdated 2026-09-14
Check these first
- 1Confirm you are using the email address your admin created.
- 2Try resetting your password from the sign-in page.
- 3Check whether your account has been deactivated. Ask your admin.
- 4If you have an Enterprise SSO setup, try the SSO button instead.
Frequently asked
- My password reset email never arrived.
- Check spam. The email comes from no-reply@skindmd.com. If it is not there, ask your admin to verify your email address on file.
- I am told my account is deactivated.
- Only your clinic admin can reactivate you. Have them open Admin → Doctors and click Reactivate on your row.
- I am stuck on the sign-in page in a loop.
- Clear cookies for skindmd.com and try again. If the loop continues, ask your admin to revoke your active sessions from Admin → Platform.
- I am on the Free plan and need more than 5 patients.
- Upgrade to Pro. Your existing patients stay on the chart; you just unlock the limit.
Need more help?
Email support@skindmd.com or open a chat from the portal during clinic hours.