Support

We're here.

Pick the channel that fits. We answer email within one business day, and live chat during clinic hours.

Email

For everything else. Replies within one business day.

support@skindmd.com

Live chat

Mon–Fri, 9am–6pm in your clinic's timezone. Inside the portal.

Sign in to chat

Documentation

Setup, capture workflows, share links, and admin tasks.

Open docs

Security disclosure

Found a vulnerability? Tell us before telling anyone else.

security@skindmd.com

Hardware emergency?

If your dermatoscope is damaged or malfunctioning, swap to the backup unit in your clinic kit and email us. We'll send a replacement before your next clinic day.

hardware@skindmd.com