Account recovery and admin actions

Clinic admins have a small toolkit for resolving account problems without involving our support team.

Available actions

Problem	Admin action
Suspected hijack	Revoke all active sessions from Admin → Platform.
Lost password	Trigger a password reset on the doctor’s behalf.
Deactivated by mistake	Reactivate from Admin → Doctors.
Wrong email on file	Edit the email from the doctor’s profile, then trigger a reset.
Stuck in a sign-in loop	Revoke sessions, then ask the user to clear cookies.

When to escalate to support

Email support@skindmd.com if the admin toolkit does not resolve the issue. Include the doctor’s email and a short description of what you have already tried. We aim to respond within one business day.