SkinMD

The async teledermatology queue

Clinic plan: review a remote patient’s case and respond within 48 hours.

3 min readUpdated 2026-09-14

The async teledermatology queue lets one clinician in your clinic send a case to another for review without scheduling a real-time visit. The reviewing clinician responds within 48 hours with a written assessment.

Sending a case to the queue

  1. 1Open the patient chart and click “Send to telederm”.
  2. 2Pick a reviewer from the dropdown. Only Clinic-plan clinicians are listed.
  3. 3Add a short clinical question.
  4. 4Click Send. The case appears in the reviewer’s queue.

Reviewing a case

  1. 1Open the teledermatology queue from the dashboard.
  2. 2Pick a case to review.
  3. 3Read the photos and the clinical question.
  4. 4Write your assessment and click Send. The case moves to your completed list.

The 48-hour turnaround is a service-level target, not a hard limit. The queue shows the average review time across your clinic on the dashboard.

Need more help?

Email support@skindmd.com or open a chat from the portal during clinic hours.